Shipping policy
Shipping Policy
Processing time
Orders ship from Granbury, Texas within 2 business days. Orders placed on weekends or holidays ship within 2 business days of the next business day.
US shipping options
| Method | Delivery after shipping | Cost |
|---|---|---|
| USPS First Class | 7–9 days | $6.95; free on orders $40+ |
| USPS Priority Mail | 2–3 days | $10.25; free on orders over $75 |
| UPS Ground, 2nd Day, Next Day | Varies by service | Calculated at checkout |
International shipping
We ship to most countries by USPS or UPS. Rates are shown at checkout. Duties and taxes are the customer's responsibility.
Tracking
You'll receive a tracking number by email when your order ships. You can also check order status by logging into your account.
Damaged or wrong items
Email service@biotegrity.com within 30 days and we'll replace it.
Returns
We offer a 30-day satisfaction guarantee with a prepaid return label. See our Refund Policy. Returns should be mailed to: Biotegrity Corporation, 9207 Wolf Hollow Ct., Granbury, TX 76048, United States.
Questions
Email service@biotegrity.com or call 800.201.7935, Monday–Friday, 7am–7pm CST.