We accept returns on qualifying products within 30 days of the purchase date, and refunds are issued to the original form of payment. Please note that international shipping, duties, and handling charges are non-refundable. We monitor returns closely and reserve the right to refuse service to those who misuse the policy.

For assistance, please email us at service@biotegrity.com.

Log into your account, go to Orders, and select the link to your purchase number to check the status. If you can't locate your package, check around your home and mailbox, as packages may be marked as 'Delivered' before they are actually dropped off. If your package does not arrive within 24 hours, contact Customer Service via Chat, phone at 800.201.7935, or email us at service@biotegrity.com.

You can modify or cancel your order as long as it has not been shipped. Please contact Customer Service via Chat or email us at service@biotegrity.com.

We accept PayPal, Amazon Pay, Shop Pay, and all major debit and credit cards.

Contact Customer Service via Chat or email us at service@biotegrity.com for assistance.

We'd love to hear from you! Please contact us at jennifer@biotegrity.com.

All Promise Skincare and Organic Teas are proudly vegan-friendly, ensuring they align with your mindful lifestyle. However, please note that Promise DHA Omega-3 contains fish oil and is not vegan.

All of our products are thoughtfully formulated without gluten, ensuring they align with your wellness needs.

Our formulas incorporate essential oils like Lavender and Orange Peel, which contain naturally occurring allergens. We encourage you to review the ingredient list to address any individual sensitivities and perform a patch test on a small area of skin before use, ensuring the best experience for your unique needs.

All of our products are proudly crafted and filled in Texas, with quality and care.

When stored properly, our products maintain their quality for 6-12 months after opening. To ensure their effectiveness, please keep them in a cool, dry place and discontinue use after this time.

Promise products are thoughtfully designed to work harmoniously together. Start your routine with the Face Wash to cleanse away makeup and impurities. Next, apply a few drops of the Niacinamide Skin Brightening Acne Serum or a spritz of the Balancing Sea Mineral Toner Mist to restore and balance your skin. Then, nourish your skin with a few drops of the Nutrient-Rich Facial Oil. Finish by sealing in hydration with the Eye Balm and/or the Water-Light Face Cream. This gentle routine is perfect for both morning and evening use, providing daily care for your skin.

If your skin turns red or feels hot, you may be experiencing an allergic reaction to one of the ingredients in the product, such as essential oils or Vitamin C. If this occurs, gently wash off the product and soothe your skin with a cool cloth or ice if needed. Please reach out to us for an exchange or return—we're here to help. We always recommend performing a patch test on a small area before full use.

Promise Organic Teas are caffeine-free, making them perfect for enjoyment at any time of the day or in the evening.

Promise Organic Tea comes in an oversized pyramid bag, designed to be enjoyed twice before discarding.

Promise DHA Omega-3 can be taken with or without food, once daily.

When you sign up for a Promise subscription, you enjoy a 15% discount on every shipment. You can choose to subscribe to as many products as you like, including bundles like The Routine. Plus, you have the flexibility to set your delivery schedule to every 30, 60, 90, or 120 days and adjust or cancel your subscription anytime.

Promo codes cannot be applied to subscription orders, as your 15% discount is already built into the subscription price. You'll always receive this discount automatically.

Yes, you can cancel your subscription at any time. Simply log into your account, go to Subscriptions, select the one you wish to cancel, choose Cancel Subscription, provide your reason, and confirm. You can also reactivate a canceled subscription whenever you like.To cancel via text, message our team at 817-455-9881, and we’ll follow up to confirm your cancellation.

You can reach us through chat, email, or text.

Email: service@biotegrity.com

Text: 817.455.9881

Chat: Click the message icon on the bottom right corner of the website.

We will return all inquiries within 60 minutes during business hours or within 24 hours on evenings, weekends and holidays.